Conflict at work is something that is not uncommon. Each week, and each month, employees deal with different types of conflicts.
Avoidance is the response of some people towards conflicts. These types of people will have nothing to do with the person they are in conflict with, and they will try to avoid situations that have led to the conflict. And you can also find people who fight and make sure that they have the last say in the matter. These types of responses are not good for the company since one will try to avoid many situations which can deprive the company of he many skills and ideas that they can contribute while the fighter will waste a lot of time and energy on the conflict rather than using it for more productivity.
IF there are conflicts in the workplace, then you should not regard this as a big problem. With different personalities working together in the workplace, then you should really be expecting conflicts. It can help your company grow if you can deal properly with conflicts and disagreements. Welcome conflicts and make sure they are resolved; otherwise, it will become a huge problem for your organization.
There are many methods you can use to solve workplace conflicts. One option is to train employees in conflict resolution. Another option is to do conflict coaching which is a one-on-one process. With conflict coaching, individuals will be able to deal with their own conflicts through their own strategies and approaches. With mediation services supplemented with conflict coaching, the outcome would be good. You should give this option to your workers to learn how to deal with their conflicts properly.
Mediation in disputes can be a successful dispute resolution process. In mediation, the disputing parties discuss issues together with the mediator, and their goal is to come up with an agreement which is favorable to both with regards to the issue at hand. Although private, the conversations are very informal. The mediator does not impose a particular solution but facilitates the parties’ own communication and help them create a mutually acceptable agreement. Mediations costs less than litigation. In mediation, attorneys may or may not be there.
What is great about mediation, is that if you have used it to solve a specific type of dispute, you can still use the same method in resolving other types of disputes.
Workplace efficiency and overall morale will be improved if employees are offered various methods of conflict resolution. This three options, conflict management training, conflict coaching and mediation should be used by business owners and managers to improve workplace relationships and atmosphere. The reasons for using these three types of conflict resolution methods is so that conflicts will always be resolved in the workplace since unresolved conflicts is what weekend the workplace.